About SERVPRO of Marlboro / Concord


Kevin & Cynthia Lee

Owners of SERVPRO of Marlboro / Concord

Prior to joining SERVPRO, the owner of SERVPRO of Marlborough/Concord, Kevin Lee, spent over 15 years working in support services within Boston Medical Centers. Since we are locally owned and operated, we have had the honor and privilege to serve our communities for over 20 years and look forward to many more. We approach each new loss with a desire to exceed our customers’ expectations and go above and beyond with each new undertaking. Our team performs the necessary services related to property damage with compassion and competence in the pursuit of excellence. Whether our mission is to provide water, fire, mold or cleanup assistance, we are ready for the task. Customer feedback is highly encouraged. Each morning we review all work in progress to ensure that we stay attuned to our customers' concerns. Our Project Managers, Crew Chiefs, and Production Technicians are all aware that our customers come first and we are open to their comments and listen carefully to them; they are our bosses. We have a culture of caring, respecting and creating new opportunities for each other and our customers. SERVPRO of Marlboro / Concord is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour/7 days a week emergency service. We’re dedicated to responding Faster To Any Size Disaster with the training, equipment, and experience we always provide to meet and beat the expectations of our customers and clients, both residential and commercial.

We are not one-dimensional entity in our communities. We sponsor and participate in the Walk for Cancer as we support the American Cancer Society. Also, the Walk for Hunger. We also help our veterans, the homeless, and The United Way of Marlboro, MA. We may not yet be a landmark in our New England Area like the Ralph Waldo Emerson House, Wright’s Tavern which was the assembly point for the Minutemen before the Battle of Lexington and Concord or even the Apex Center of Entertainment—but we try to be. We are always ready to serve and assist.

SERVPRO of Marlborough/Concord has worked diligently over the last 20 years, and with hard work comes greater success. Our franchise has won the Millionaire Gold for the Outstanding Sales Performance Award a total of 6 times. The Millionaire Gold for Outstanding Sales Performance is an award ceremony that annually recognizes individual franchise owners that go above and beyond in sales volume. In 2018, our franchise owner, Kevin Lee was recognized at the Emerald Reception for high sales volume and continues to show great success with his efforts. This award is only given out to franchisees that have a recognizable sales volume increase for each year, and receiving the gold sales performance is an excellent achievement for SERVPRO of Marlborough/Concord.

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:

Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician

Affiliations

  • Indoor Air Quality Association - http://www.iaqa.org
  • American Bio Recovery Asscociation (ABRA) - http://americanbiorecovery.org/
  • Institute of Environmental Education (IEE) - https://ieetraining.com/
  • Institute of Inspection Cleaning and Restoration Services (IICRC) - http://www.iicrc.org/

Awards

  • Millionaire's Gold for Outstanding Sales Performance
  • Millionaire's Gold for Outstanding Sales Performance
  • Millionaire's Gold for Outstanding Sales Performance
  • Millionaire's Gold for Outstanding Sales Performance
  • Millionaire's Gold for Outstanding Sales Performance
  • Millionaire's Gold for Outstanding Sales Performance