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Fire & Water - Cleanup & Restoration



SERVPRO of Answers ERP FAQ From the Wilton Fire Department

As a Marlboro / Concord homeowner, you may worry about the possibility of fire damage or water damage impacting your home. Should an accident occur, the difference between a remediation, with minimal losses, and one with losses, could factor down to mere minutes.  For this reason, you should download the SERVPRO Emergency READY Profile Plan (ERP) application. Using the app ensures that you always have those extra minutes to share.

The key to using the SERVPRO ERP efficiently is to make sure to log information into the app before damage may occur inside of your home. The reason why filling out the information beforehand is so critical is because the ERP holds essential information for our remediation technicians to use during a damage emergency.

You may have many questions about the ERP and how it can help your home. Fortunately, "Our Marketing Manager, Kristin Hunt, shared information and answered frequently asked questions about SERVPRO's Emergency Ready Profiles with the Wilton Fire Department." These questions not only helped the fire department, but they can help you answer any questions you have about the ERP as well.

The firefighters wanted to know "Who has access to make changes on the profile," and our representative had answers for them. She explained that anyone you wanted could be added to the profile, from your insurance agent to your favorite plumber, but only SERVPRO could take them off. "It all goes through me...If you said 'okay, I don't want this person to have it anymore,' I would just delete their account [off of your profile.]"

So, "what other benefits does the profile provide?" While our SERVPRO rep works with you to log your information into the ERP, we can "take pictures of where everything is, and [provide] directions of how to get to it." Having this information creates "easy access. Everything is in one spot, and it's a mobile app, which is fantastic."

During the initial appointment with our rep, we can label your gas and water shutoffs, as well as create a virtual map of your home. "You could be gone and [we] could say, 'oh it's right here...there's where the water shutoff is. There's where the sprinkler head is.'" When you use the SERVPRO ERP, our technicians have a much easier time remediating your home swiftly, so you can get back to living "Like it never even happened." 

If you suspect your home is in need of remediation services, do not wait. Contact SERVPRO of Marlboro / Concord by phoning (978) 486-9868, or download the ERP. We're always ready to be there for you.